Questions & Answers

If you are a new colour client, have not had your colour done with us in the last 6 months, are changing your colour service, or there has been any change to your medical history, sensitivities or previous reactions, you will need a skin test at least 48 hours before your appointment.

A skin test is required prior to all colour services where advised by your stylist, manufacturer guidelines or our salon safety policy.

We understand this may feel like an extra step, but your health and safety are our top priority. Reactions to hair colour can happen even if you have coloured your hair for years, so we take every precaution to ensure your comfort and wellbeing.

The process is quick and simple, and we have made it as easy as possible for you. For more information or to arrange your skin test, please contact the salon.

This protects you much better than saying only “after 6 months,” because it also covers brand changes, toner changes, medical changes and insurer requirements.

If you’re running late, please inform us immediately. We will strive to accommodate your appointment; however, if you’re more than 10 minutes late, your stylist may be unable to perform the full service to ensure subsequent guests are not affected. We may need to abbreviate your service or reschedule for a more convenient time.

You’ll receive a text confirmation 48 hours before your appointment, asking you to reply YES or NO. If you reply NO, no charge will apply. However, if you cancel within 24 hours of your appointment and we’re unable to fill the slot on short notice, a 50% cancellation fee may be charged.

We accept all major credit cards, including Amex. Due to COVID-19 and the rising costs of banking cash, we currently do not accept cash payments.

Yes!  There is a pay and display car park located directly opposite the salon for easy access.

Parking details:

Phone payment: 01483 342266

RingGo code: 15575

Contactless payment: Not available

Spaces: 57 spaces, including 3 disabled bays

Hours: Monday to Saturday, 9:00am to 6:00pm

No, we do not currently offer payment plans for hair extensions. Full payment is required for your fitting appointment, and your extension hair will be ordered following your consultation and deposit confirmation where applicable

We are a proud L'Oréal partnership salon, utilising premium products including L'Oréal Professionnel Colour, Kérastase, and R+Co haircare.

We offer a comprehensive range of wedding services, including private room hire with breakfast on the day, tailored 6-month hair journey plans for brides and bridal parties, and off-site services upon request.

We offer e-gift cards through our online booking portal, as well as elegant physical gift cards available for purchase in-salon, which we can happily mail on your behalf. To send an e-gift card to a friend, visit our booking portal and select "Gift Card" in the top right corner.

We adore dogs, but to ensure all guests feel comfortable, we kindly ask that you leave your pets at home. Thank you!

Our exclusive 100-strong signature product range, featuring styling products, hair brushes, and accessories, is available only in Tesco stores.