Questions & Answers


Welcome to our FAQ section, where you can find answers to some of the most commonly asked questions about our salon and services.

Questions & Answers


Welcome to our FAQ section, where you can find answers to some of the most commonly asked questions about our salon and services.


  • Will I need a skin test?

    Absolutely, if it’s been over 6 months since your last color application—whether with us or another salon—you’ll need to visit us for a skin test at least 48 hours before your color appointment. 


    We understand that a skin test might feel like an extra step, but your health and safety are our top priorities. While reactions to hair color are rare, we take every precaution to ensure your comfort. We’ve streamlined the process to be quick and hassle-free, so you’ll be in and out in no time! For more details or to schedule, please contact the salon.

  • What happens if I am running late for my appointment?

    If you’re running late, please inform us immediately. We will strive to accommodate your appointment; however, if you’re more than 10 minutes late, your stylist may be unable to perform the full service to ensure subsequent guests are not affected. We may need to abbreviate your service or reschedule for a more convenient time.

  • Will you charge me for cancelling my appointment?

    You’ll receive a text confirmation 48 hours before your appointment, asking you to reply YES or NO. If you reply NO, no charge will apply. However, if you cancel within 24 hours of your appointment and we’re unable to fill the slot on short notice, a 50% cancellation fee may be charged.


  • What type of payment methods do you accept?

    We accept all major credit cards, including Amex. Due to COVID-19 and the rising costs of banking cash, we currently do not accept cash payments.

  • Is there parking available?

    A pay-and-display car park is located directly opposite the salon. Details are as follows:


    Phone: 01483 342266


    RingGo Code: 15575


    Contactless Payment: Not available


    Spaces: 57 (including 3 disabled bays)


    Hours: Monday to Saturday, 09:00 – 18:00



  • Do you offer payment plans for hair extensions?

    Yes, you can spread the cost of your hair purchase over three monthly payments with a quick and easy direct debit form.


  • What brands do you use?

    We are a proud L'Oréal partnership salon, utilising premium products including L'Oréal Professionnel Colour, Kérastase, and R+Co haircare.


  • Do you offer wedding services?

    We offer a comprehensive range of wedding services, including private room hire with breakfast on the day, tailored 6-month hair journey plans for brides and bridal parties, and off-site services upon request.

  • Do you sell gift cards?

    We offer e-gift cards through our online booking portal, as well as elegant physical gift cards available for purchase in-salon, which we can happily mail on your behalf. To send an e-gift card to a friend, visit our booking portal and select "Gift Card" in the top right corner.

  • Are you dog friendly?

    We adore dogs, but to ensure all guests feel comfortable, we kindly ask that you leave your pets at home. Thank you!


  • Where can I buy LB products?

    Our exclusive 100-strong signature product range, featuring styling products, hair brushes, and accessories, is available only in Tesco stores.

  • Will I need a skin test?

    Absolutely, if it’s been over 6 months since your last color application—whether with us or another salon—you’ll need to visit us for a skin test at least 48 hours before your color appointment. 


    We understand that a skin test might feel like an extra step, but your health and safety are our top priorities. While reactions to hair color are rare, we take every precaution to ensure your comfort. We’ve streamlined the process to be quick and hassle-free, so you’ll be in and out in no time! For more details or to schedule, please contact the salon.

  • What happens if I am running late for my appointment?

    If you’re running late, please inform us immediately. We will strive to accommodate your appointment; however, if you’re more than 10 minutes late, your stylist may be unable to perform the full service to ensure subsequent guests are not affected. We may need to abbreviate your service or reschedule for a more convenient time.

  • Will you charge me for cancelling my appointment?

    You’ll receive a text confirmation 48 hours before your appointment, asking you to reply YES or NO. If you reply NO, no charge will apply. However, if you cancel within 24 hours of your appointment and we’re unable to fill the slot on short notice, a 50% cancellation fee may be charged.


  • What type of payment methods do you accept?

    We accept all major credit cards, including Amex. Due to COVID-19 and the rising costs of banking cash, we currently do not accept cash payments.

  • Is there parking available?

    A pay-and-display car park is located directly opposite the salon. Details are as follows:


    Phone: 01483 342266


    RingGo Code: 15575


    Contactless Payment: Not available


    Spaces: 57 (including 3 disabled bays)


    Hours: Monday to Saturday, 09:00 – 18:00


  • Do you offer payment plans for hair extensions?

    Yes, you can spread the cost of your hair purchase over three monthly payments with a quick and easy direct debit form.


  • What brands do you use?

    We are a proud L'Oréal partnership salon, utilising premium products including L'Oréal Professionnel Colour, Kérastase, and R+Co haircare.


  • Do you offer wedding services?

    We offer a comprehensive range of wedding services, including private room hire with breakfast on the day, tailored 6-month hair journey plans for brides and bridal parties, and off-site services upon request.

  • Do you sell gift cards?

    We offer e-gift cards through our online booking portal, as well as elegant physical gift cards available for purchase in-salon, which we can happily mail on your behalf. To send an e-gift card to a friend, visit our booking portal and select "Gift Card" in the top right corner.

  • Are you dog friendly?

    We adore dogs, but to ensure all guests feel comfortable, we kindly ask that you leave your pets at home. Thank you!


  • Where can I buy LB products?

    Our exclusive 100-strong signature product range, featuring styling products, hair brushes, and accessories, is available only in Tesco stores.